CONNECT Video Support

Find Helpful information to make each class as smooth as possible.

Browser support with CONNECT Video

We support the following web browsers:

  • Chrome 74 and above

  • Safari 12.1 and above

  • Firefox 78 ESR and above

  • Microsoft Edge 74 and above.

  • Electron 6 and above

  • iOS Safari (in iOS 12.1 and later)

  • 3rd-party browsers (such as Chrome) and in-app browsers (such as the Gmail app's built-in browser) using WKWebView, as of iOS 14

  • Android Chrome, Firefox, Samsung Internet, and Chromium-based 3rd-party browsers

Screen sharing

  • To start a screen share, a user must be on desktop. A user can start a screen share from Chrome, Safari, or Firefox on desktop.

  • To clarify, all browsers can view screen shares. A mobile user can see a screen share (but only a call participant on desktop can share their screen).

Mobile support

  • iOS 12.1 and later versions

  • Android 5.0 and above with current security and platform updates

If you are starting calls from a web application on iOS, it's recommended to open a new tab because mobile device screen sizes tend to be small enough that there's not much room to embed the call as an iframe.

Note: The number one thing that affects call quality — and which eats up bandwidth and taxes CPU — is the number of cameras on during a call. The number of participants in the call and the number of cameras on are two different things. For example, a user on an old device can click to join a call with 200 participants. That user will be in the call. However, they will have a better experience if in that call limits the number of participants that have their cameras on.